Ketan Upadhyay | Columbus, OH | (301) 518-3462 | ketandupadhyay@hotmail.com | LinkedIn

About me:
I’m a technology professional with 15+ years of experience building, improving, and supporting enterprise applications. Over the years, my career has given me the opportunity to work across software development, full-stack engineering, cloud technologies, AEM development, and quality engineering in highly regulated, secured large organization.

PROFESSIONAL SUMMARY:

PROFESSIONAL EXPERIENCE:
JPMorgan Chase | Columbus, OH — Lead Software Engineer | January 2024 – August 2026

• Developed and enhanced high-throughput Java/Spring Boot REST APIs and microservices on AWS for customer-facing digital solutions, focusing on
  scalability, reliability, and maintainability.
• Implemented application features, API integrations, and technical solutions while collaborating with product, QA, and engineering teams to deliver secure
  and high-quality software.
• Defined and enforced coding standards, performed code reviews, and mentored junior developers and testers to improve code quality and engineering
  consistency.
• Engineered cloud infrastructure with Terraform and implemented application security controls including app-to-app and human-to-app authentication
  using Active Directory, AWS Secrets Manager, Parameter Store, and Kerberos-based Kafka authentication.
• Implemented real-time monitoring and observability with Datadog and Splunk to diagnose complex availability and performance issues, troubleshoot
  production incidents, and optimize resource usage.
• Collaborated with Product Owners, Business Analysts, QA, and other technical teams to translate requirements into scalable end-to-end digital
  capabilities.
• Integrated GitHub Copilot Chat and agent-based AI workflows for code refactoring and test generation, accelerating development practices.

JPMorgan Chase | Columbus, OH — Associate Software Engineer | September 2019 – December 2023

• Developed customer service application features using Spring Boot microservices for backend services and React/JavaScript for frontend user interfaces
  within an Agile delivery team.
• Built and integrated REST-based APIs and reusable service components, supporting secure, maintainable digital application architecture.
• Led migration from legacy password-based API authentication to a secure token-based architecture, strengthening application security and reducing
  credential-compromise risk.
• Engineered high-performance database indexing and criteria-based search modules to optimize Oracle retrieval times and improve reporting/query
  response performance.
• Optimized client-side payload processing and data architecture, eliminating I/O bottlenecks and reducing backend transaction rollbacks.
• Provided rotational production support, investigated critical incidents, performed root-cause troubleshooting, and maintained 99.9%+ application
  availability

JPMorgan Chase | Columbus, OH — Associate Quality Assurance | November 2015 – September 2019

• Served as Lead QA for web-based applications, managing project estimation, test planning, offshore team execution, and final delivery while improving
  functional delivery quality by 80%.
• Built and executed automated test suites using Java, JUnit, Selenium, and Cucumber, applying test-driven development practices across the software
  lifecycle

Nationwide Insurance (Contract) | Dublin, OH — Senior Test Analyst | September 2011 – November 2015

• Analyzed requirements and planned and executed comprehensive test scenarios for web-based applications in an Agile environment.
• Engineered regression and functional test automation frameworks from scratch using Ruby and Cucumber.

EDUCATION

• MS in Computer Science, Bowie State University — 2011
• BS in Electronics Engineering, University of Pune — 2005
• AS in Electrical Engineering, Maharaja Sayajirao University Baroda — 2002

CERTIFICATION

• AWS Cloud Practitioner — 2023